At Vitra || Muuto Sales, we’re committed to making your designer furniture shopping experience seamless. Below you’ll find answers to our most common questions about products, delivery, payments and more.
Product Information
What types of furniture do you specialise in?
We offer a carefully curated selection of premium European designer furniture including:
- 2-Seater and 3-Seater Sofas (available in leather and fabric options)
- 4-Seater Sofas and Sectionals
- Accent Chairs and Armchairs
- Dining Room Sets (tables and chairs)
- Coffee Tables (including glass options)
- Bookshelves and AV Units
- And more statement pieces for contemporary living spaces
Are your products authentic designer pieces?
Absolutely. We partner directly with European designers to bring you authentic pieces at accessible prices. Each item carries the designer’s hallmark of quality craftsmanship.
Do you offer customisation options?
While we don’t offer bespoke customisation, we provide a range of finishes and materials across our collections to suit various interior styles. Please contact our design team at [email protected] for specific configuration queries.
Ordering & Delivery
What delivery options do you offer?
We provide two premium shipping services:
- Express Standard Shipping (£12.95): Via DHL/FedEx (10-15 days after dispatch)
- Complimentary Standard Shipping: Free on orders over £50 via EMS (15-25 days after dispatch)
Which countries do you deliver to?
We ship globally to most countries, excluding some remote areas in Asia. During checkout, our system will automatically confirm if we can deliver to your location.
How will I track my order?
Once dispatched, you’ll receive a tracking number via email that works with our carrier’s real-time tracking systems. You can monitor your designer pieces every step of their journey to your home.
Do you offer white glove delivery service?
Currently, our standard delivery includes careful handling and doorstep delivery. For special requests regarding assembly or placement, please contact our customer service team before ordering.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Do you offer installment payment plans?
Currently, we process full payments at checkout. However, some credit card providers offer installment options – we recommend checking with your card issuer.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be in original, unused condition with all packaging intact. Our design-savvy team will guide you through the simple return process.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your payment provider.
Customer Service
How can I contact your customer service team?
Our design-savvy support team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our UK-based team operates Monday-Friday, 9:00-17:00 GMT. Emails received outside these hours will be answered the next business day.
Where is your showroom located?
Our flagship showroom is at 6 St Mary’s Rd, Southampton, SO2B 8BH, United Kingdom. We welcome visitors by appointment to experience our collections in person.
Can’t find your question here? Our dedicated team would be delighted to assist you. Reach out to us at [email protected] for personalised support with your designer furniture needs.