At Vitra || Muuto Sales, we combine premium European designer furniture with exceptional service. Our shipping and returns policies reflect our commitment to quality and customer satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over £50):
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

Please note that delivery times may vary for remote locations. We currently ship worldwide, excluding some Asian countries and certain remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges

We want you to be completely satisfied with your designer furniture purchase. Our returns policy is designed to be straightforward while maintaining the high standards of our brand.

Our Policy

You may return or exchange most items within 15 days of receiving your order, provided they are in their original condition with all tags attached and packaging intact.

Important Notes:
– Original shipping charges are non-refundable
– Return shipping costs are the customer’s responsibility
– Custom-made or specially ordered items cannot be returned
– Some items are non-returnable (see below)

Non-Returnable Items

Due to hygiene reasons and product specifications, the following items cannot be returned or exchanged:

  • All Leather Sofas (2-Seater and 4-Seater)
  • Bedroom Armchairs with fabric upholstery
  • Any furniture that has been assembled or used

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Vitra || Muuto Sales Team,

I would like to request a [return/exchange] for my recent purchase:

Order Number: [Insert]
Item Name: [Insert product name e.g., “3-Seater Sofa”]
Reason for Return: [Please specify]

Please advise on the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Authorization

Within 2 business days, our team will:

  • Verify your request against our policy
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return instructions

Step 3: Package and Ship

Carefully repackage the item in its original packaging with all protective materials. Include:

  • Original invoice copy
  • RMA number clearly visible on the outside of the package

Ship to our warehouse address:

Vitra || Muuto Sales Returns
6 St Mary’s Rd
Southampton, GB SO2B 8BH

Step 4: Processing

Once received, our quality team will inspect the item within 3-5 business days. You will receive email notification of:

  • Approval and processing of your refund/exchange
  • Or explanation if the return doesn’t meet our policy requirements

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return.

Refund Methods & Timelines:
– Credit Card/PayPal Payments: Refunds will be issued to your original payment method within 7-10 business days (processing times vary by financial institution)
– Bank Transfers: May take up to 15 business days to reflect in your account

For exchanges, we will ship your replacement item once the return is approved. Shipping times follow our standard delivery policy (10-25 days depending on method).

Damaged or Defective Items

If your designer furniture arrives damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We will arrange for repair, replacement, or return at no additional cost to you

Premium Care for Premium Furniture

We recommend inspecting all items upon delivery, especially:

  • Leather Sofas: Check for consistent coloring and stitching
  • Dining Tables: Verify surface evenness and leg stability
  • Bookshelves & AV Units: Examine for structural integrity

Contact Us

For any questions about our Shipping & Returns policy, please contact our customer service team:

  • Email: [email protected]
  • Phone: [Insert customer service number]
  • Hours: Monday-Friday, 9:00-17:00 GMT

At Vitra || Muuto Sales, we are committed to your complete satisfaction with our designer furniture collections. Our policies reflect the same attention to detail and quality that goes into every piece we offer.