Last Updated: [Insert Date]
Welcome to Vitra || Muuto Sales (www.myiteriordeals.com). These Terms and Conditions govern your access to and use of our website and services. By accessing or purchasing from our site, you agree to be bound by these terms.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is available to users who are at least 18 years old and reside in our service areas (excluding certain Asian countries and remote locations). You agree to provide accurate information when creating an account or making purchases.
1.2 Intellectual Property
All content on this website, including text, images, logos, and product designs, is the property of Vitra || Muuto Sales or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
User Responsibility: You agree not to use our website for any unlawful purpose or in any way that might harm our business or reputation.
2. Products and Services
2.1 Product Descriptions
We offer premium European designer furniture including sofas (2-seater, 3-seater, 4-seater), armchairs, dining furniture, and home accessories. While we strive for accuracy, product colors and dimensions may vary slightly due to screen settings and handmade nature of our products.
2.2 Custom and Special Orders
Custom-made or specially ordered items cannot be returned or exchanged unless defective. Please review all specifications carefully before ordering.
3. Ordering and Payment
3.1 Order Process
All orders are subject to availability. By placing an order, you make an offer to purchase which we may accept or decline at our discretion.
3.2 Pricing
Prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors at any time.
3.3 Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed at time of order.
User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.
4. Shipping and Delivery
4.1 Processing Time
Orders are processed within 1-2 business days. You will receive tracking information via email once shipped.
4.2 Shipping Options
- Standard Shipping (£12.95): Via DHL or FedEx, 10-15 business days after dispatch
- Free Shipping: For orders over £50 via EMS, 15-25 business days after dispatch
Delivery times may vary for remote locations. We currently ship worldwide except some Asian countries and certain remote areas.
4.3 Delivery Inspection
Please inspect all items immediately upon delivery. For leather sofas, check coloring and stitching; for tables, verify surface evenness; for shelving units, examine structural integrity.
User Responsibility: You must provide accurate delivery information. We are not responsible for delays due to incorrect addresses or recipient unavailability.
5. Returns and Refunds
5.1 Return Policy
You may return most items within 15 days of delivery if in original condition with all tags and packaging. Original shipping charges are non-refundable and return shipping is at your expense.
5.2 Non-Returnable Items
The following cannot be returned due to hygiene and product specifications:
- All leather sofas (2-seater and 4-seater)
- Bedroom armchairs with fabric upholstery
- Any assembled or used furniture
5.3 Return Process
Email [email protected] within 15 days with your order details to initiate a return. We will provide a Return Merchandise Authorization (RMA) number and instructions.
5.4 Refunds
Approved refunds are processed within 5 business days after we receive and inspect your return. Credit card/PayPal refunds take 7-10 business days; bank transfers may take up to 15 business days.
5.5 Damaged Items
Contact us within 48 hours of delivery with photos of damage/defect for repair, replacement, or return at no cost to you.
6. Liability and Disputes
6.1 Limitation of Liability
Vitra || Muuto Sales shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website.
6.2 Governing Law
These terms are governed by English law. Any disputes shall be resolved in the courts of England and Wales.
7. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.
8. Contact Information
For questions about these Terms and Conditions, please contact:
Vitra || Muuto Sales6 St Mary’s Rd
Southampton, GB SO2B 8BH
Email: [email protected]
Phone: [Insert customer service number]
Hours: Monday-Friday, 9:00-17:00 GMT